FAQ’s – Popular Questions and Answers
General Questions
This is understandably the foremost question on a buyer’s mind, because we as consumers are skeptical. Well, I’ve been doing this for 18 years, so the resounding answer would have to be YES – it really works. The repairs make a dramatic visual difference to your car.
Will it work for every single situation? Of course not. But it will work very well on most typical stone chips that annoy every car owner – those little dots across the front of the vehicle.
That’s what we specialize in: hiding those ugly stone chips.
The kit is really easy to use, but there are going to be situations where the customer just can’t get it to work the way they want it to work. There are three basic reasons here- they just need a little guidance, their expectations are too high, or the repair is just something not intended to be addressed by touch-up means.
We will offer the best guidance via a phone call, email, or in person. We don’t promise miracles – a brand-new-looking hood via a magic wand – but we do promise you’ll get the absolute best repair you could get short of buying a new panel or (perhaps) having a body shop respray it at a substantial cost.
In short, we pride ourselves on providing the absolute best customer support you could expect.
There are a few common examples of why a customer might be less than thrilled with their purchase:
Wrong color. By your choice or our formulating, this is obviously a problem. But we can work with that.
Repair not intended for our product. Our FAQ page is pretty detailed about what the kit will work for, and what it won’t. Please contact us if you’re unsure about the probability of our kit working great for your situation.
Expectations. You thought the kit was going to be the magic wand that cures all issues. While it works extremely well on typical paint chip damage, well on larger chips and pretty darn good on some types of scratches, it’s not the cure-all for every problem.
Again, us with questions about the damage you want to fix. Email photos if you’d like. We’ll personally give you our best determination on how well my kit will work for you. We want happy customers!
Prep and Color Matching
There are rare situations where the initial color you receive may be off, for various reasons – primarily due to variants from each production run of the vehicle. Body shops struggle often to match the paint for the same reasons.
Some vehicles have 15 or more variant paint formulations. But in our world of minor paint chip repairs, this is usually negligible. The color can actually be off a little, and no one would ever notice.
However, if you apply and blend your paint and the color is off, we will mix it again with your guidance to get the match you need. We don’t give up on our customers.
A base coat, usually an off-white flat color.
A mid-coat, which is a different color of white.
Then a clear coat, which is tinted with the pearlescent colors that give it that pop.
Unfortunately, there is no way to replicate this color exactly with one bottle of paint. And you’d tear your hair out trying to apply three different coats of paint to each chip to achieve that visual effect. It wouldn’t work anyway.
We’ve spent countless hours creating a variety of approximate-match pearl colors that, when applied and blended on the vehicles, negate the ugly visuals of the black chips you see.
Utilizing 4 paint lines with which to formulate colors, we’ve done a pretty good job of creating a color that will look very good at hiding your chips on these challenging colors.
We have a fleet of professionals on the streets that service dealerships every day using these tri-coat approximations without issues, so we are confident you’ll be very pleased with the results you’ll get on your car.
Repair Types
Why? Because the process creates the most dramatic before and after visuals. It’s very impressive. And it’s instant gratification to the car owner that uses it for this purpose. It’s actually fun. It’s where my kit shines above the regular touch-up process.
If your car has road rash, you’re going to want to buy my kit.
Scratches are unique animals because there are so many variations. Our kit works very well on some, and won’t do a darn thing for others. The primary factors are depth, color and location.
Depth
Deep, narrow scratches, where the paint is missing from the surface, can be usually be improved greatly using our kit. Try our paint pen for easy use on multiple narrow, deep scratches. Deep, wipe scratches can be improved as well, though it requires a little more patience.
Many scratches are only in the clear coat. Our paint kit will not help much in these situations, though one can generally buff them out, requiring no paint at all.
Color
Most colors with scratches will be much improved using our kit. The exception would be light silvers, golds and other light colored metallics. Unfortunately, If the scratch in such colors has broken through the clear coat and paint is missing, it’s difficult to see a noticeable improvement after the repair. It’s just the nature of such colors. However, using one of our methods will still offer the best repair DIY repair and will help protect the panel from rust.
Location
As with chips, scratch location determines the quality of success from a visual perspective.
An identical scratch repair on a hood as will look much better than one on the door. It’s all about the angle from which the eye views it. On a vertical surface, the scratch will be more visible than on one that’s horizontal. Again, it’s the nature of the beast.
However, we’ve had very good results on chips the size of nickels and dimes. These are really best addressed by a body shop, but if you’re not inclined to spend that kind of money, you’ll still realize a huge improvement using our kit.